Frequently Asked Question
Thank you for trying to contact us! Do you have a question about your package? Please check our FAQ below, which contains the most frequently asked questions. Can't find your answer? You can always contact us at the bottom of this page.
Where is my package?
After placing your order, it takes an average of 1 to 2 business days for your order to be processed and 3 to 5 business days for delivery in France. If these times are exceeded, please contact our customer service.
Where can I find my tracking code?
As soon as your order has been shipped, you will automatically receive a tracking code. Also, check your spam folder, as our emails are sometimes sent there. Please note that it may take some time for your tracking link to become active.
How can I track my order?
You can track your order with the tracking number you received by email. Complete the tracking on our tracking page to see the status of your delivery. You can do this on this page TRACK YOUR ORDER
I am not satisfied with my package?
For more details on returns and exchanges, please see our
If you can't find the answer to your question, you can always contact us:
Address: Paxtonstraat 3 N, Zwolle, Overijssel, 8013 RP, The Netherlands
✉️ - info@urbanedenuk.com
📱 - +31657024825
📋 - Contact
We will try to reply your email within 24 hours.
Opening hours: Monday - Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 16:00