Privacy Policy

Updated on 19-10-2024

Urban Eden UK ("we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used and disclosed by Urban Eden UK. This Privacy Policy applies to our website and its associated subdomains (collectively, our "Service") as well as our Urban Eden UK application. By accessing or using our Service, you indicate that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and Terms of Service.

Definitions and key terms

  • Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preferences or login information.
  • Society: When this policy mentions "Company", "we", "us" or "our", it refers to Urban Eden UK, registered in the United Kingdom, which is responsible for your information under this Privacy Policy.
  • Country: Where Urban Eden UK or the owners/founders of Urban Eden UK are based, in this case, in France.
  • Customer: Refers to the company, organization, or individual who registers to use the Urban Eden UK Service to manage relationships with your consumers or service users.
  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Urban Eden UK and use the Services.
  • IP address: Each device connected to the internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned by geographic blocks. An IP address can often be used to identify the location from which a device connects to the internet.
  • Staff: Refers to those individuals who are employed by Urban Eden UK or are under contract to perform a service on behalf of one of the parties.
  • Personal data: Any information that, directly, indirectly, or in connection with other information — including a personal identification number — identifies or makes identifiable a natural person.
  • Service: Refers to the service provided by Urban Eden UK as described in the relative terms (if any) and on this platform.
  • Third-Party Service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services may be of interest to you.
  • Website: The website of Urban Eden UK, which can be consulted via this URL: Urban Eden UK
  • You: A person or entity registered with Urban Eden UK to use the Services.
  • Customer Service Email: Contact us at info@urbanedenuk.com for any request related to your privacy or data protection.

What information do we collect?
We collect information about you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This information may include:

  • Name / Username
  • Phone numbers
  • Email addresses
  • Mailing Addresses
  • Billing Addresses

How do we use the information we collect?
The information we collect may be used in one of the following ways:

  • To personalize your experience (your information helps us to better meet your individual needs).
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
  • To improve customer service (your information helps us to respond more effectively to your customer service requests and support needs).
  • To process transactions.
  • To administer a contest, promotion, survey, or other site feature.
  • To send periodic emails.

When does Urban Eden UK use end-user information from third parties?
Urban Eden UK collects the end user data necessary to provide the Urban Eden UK services to our customers. End users may voluntarily provide us with information that they have made available on social media websites. If you provide us with such information, we may collect publicly available information from the social media websites you have indicated. You can control how much information your social media websites make public by visiting those sites and changing your privacy settings.

When does Urban Eden UK use customer information from third parties?
We receive certain information from third parties when you contact us. For example, when you submit your email address to show your interest in becoming an Urban Eden UK customer, we receive information from a third party that provides automated fraud detection services to Urban Eden UK. We also occasionally collect information that is made publicly available on social media websites. You can control how much information your social media websites make public by visiting those sites and changing your privacy settings.

Do we share the information we collect with third parties?
We may share the information we collect, whether personal or non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services may be of interest to you. We may also share it with our current and future affiliates and business partners, and if we are involved in a merger, asset sale, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors.

We may engage trusted third-party service providers to perform functions and provide services for us, such as hosting and maintaining our servers and website, database storage and management, email management, storage by storage, credit card processing, customer service and fulfillment of orders for products and services that you may purchase through the Website. We will likely share your personal information and possibly certain non-personal information with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, app developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technical data such as connection speed, whether you visited the website in a shared location, and the type of device used to visit the website. They may aggregate information about our advertising and what you see on the website, and then provide audits, research, and reports for us and our advertisers.

We may also disclose personal and non-personal information about you to government officials or law enforcement, or private parties when we, in our sole discretion, believe it is necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with applicable court orders, laws, rules, and regulations.

Where and when is information collected from customers and end users?
Urban Eden UK will collect the personal information you submit to us. We may also receive personal information about you from third parties as described above.

How do we use your email address?
By submitting your email address to this website, you agree to receive emails from us. You can unsubscribe from any of these mailing lists at any time by clicking on the unsubscribe link or other unsubscribe option in the respective email. We only send emails to people who have given us permission to contact them, either directly or through a third party. We don't send unsolicited commercial emails because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display personalized advertising to specific individuals who have opted in to receive communications from us. Email addresses submitted only through the order fulfillment page will be used solely for the purpose of sending you information and updates regarding your order. However, if you have provided us with the same email address by another means, we may use it for any of the purposes set out in this policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How long do we keep your information?
We retain your information only for as long as necessary to provide Urban Eden UK and fulfill the purposes described in this policy. This also applies to anyone with whom we share your information and who performs services on our behalf. When we no longer need to use your information and it should not be retained by law, we will delete it from our systems or de-identify it so that we cannot identify you.

How do we protect your information?
We implement a variety of security measures to maintain the security of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All sensitive/credit information provided is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment service provider's database, accessible only by those who have special access rights to these systems and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financial information, etc.) is never kept. However, we cannot guarantee the absolute security of the information you transmit to Urban Eden UK or guarantee that your information on the Service cannot be accessed, disclosed, altered, or destroyed as a result of a breach of our physical, technical, or managerial safeguards.

Can my information be transferred to other countries?
Urban Eden UK is incorporated in France. Information collected through our website, through direct interactions with you, or from the use of our support services may be transferred from time to time to our offices or staff, or to third parties, located around the world, and may be accessed and hosted anywhere in the world, including in countries that may not have laws of general applicability governing the use and transfer of such data. To the fullest extent permitted by applicable law, by using any of the above services, you voluntarily consent to the cross-border transfer and hosting of such information.

Is the information collected by the Urban Eden UK Service secure?
We take precautions to protect the security of your information. We have physical, electronic and managerial procedures in place to help protect, prevent unauthorized access, maintain data security and correctly use your information. However, neither people nor security systems are infallible, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Consequently, although we make reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes an affirmative duty to protect your personal information, you agree that intentional conduct will be the standard used to measure our compliance with that duty.

Can I update or correct my information?
The rights you have to request updates or corrections to the information that Urban Eden UK collects depend on your relationship with Urban Eden UK. Staff may update or correct their information as detailed in our internal employment policies. Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You may contact us to (1) update or correct your personally identifiable information, (2) change your preferences regarding communications and other information you receive from us, or (3) delete personally identifiable information maintained about you in our systems (subject to the following paragraph), by canceling your account. Such updates, corrections, changes, and deletions will not affect any other information we maintain, or information we have provided to third parties under this Privacy Policy prior to such update, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a one-time password) to verify your identity before granting you access to your profile or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically feasible to delete every record of the information you have provided to us from our system. The need to back up our systems to protect information from unintentional loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible to locate. As soon as we receive your request, all personal information stored in databases that we actively use, and other easily searchable media, will be updated, corrected, amended or deleted, as appropriate, as soon as reasonably and technically practicable.

If you are an end user and would like to update, delete, or receive information we have about you, you may do so by contacting the organization you are a customer of.

Personal
If you are an Urban Eden UK worker or candidate, we collect information that you voluntarily provide to us. We use the information collected for human resources purposes to administer employee benefits and select candidates.

You may contact us to (1) update or correct your information, (2) change your preferences regarding communications and other information you receive from us, or (3) receive a record of the information we have about you. Such updates, corrections, changes, and deletions will not affect any other information we maintain or information provided to third parties under this Privacy Policy prior to such update, correction, change, or deletion.


We reserve the right to transfer information to a third party in the event of a sale, merger, or transfer of any or all of the assets of Urban Eden UK or any of its Affiliates (as defined herein), or the portion of Urban Eden UK or any of its Affiliates to which the Service relates, or in the event of a cessation of our business or the filing of a claim or filing against us for bankruptcy, reorganization, or similar proceeding, provided that the third party agrees to abide by the terms of this Privacy Policy.

Affiliates
We may disclose information (including personal information) about you to our Affiliates. For purposes of this Privacy Policy, "Affiliate" means any person or entity that directly or indirectly controls, is controlled by, or is under common control with Urban Eden UK, whether by ownership or otherwise. Any information about you that we provide to our Affiliates will be treated by those Affiliates in accordance with the terms of this Privacy Policy.


This Privacy Policy shall be governed by the laws of France, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the courts over any action or dispute arising between the parties under this Privacy Policy, except for those individuals who may have rights to make claims under the Privacy Shield or the Swiss-U.S. Framework.

The laws of France, excluding its conflict of law rules, will govern this Agreement and your use of the Website. Your use of the Website may also be subject to other local, state, national, or international laws.

By using Urban Eden UK or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you must not interact with our website or use our services. Continued use of the Website, engaging directly with us, or following the posting of changes to this Privacy Policy that do not materially affect the use or disclosure of your personal information will mean that you accept those changes.


We have updated our Privacy Policy to provide you with full transparency about what is set when you visit our site and how it is used. By using our website, registering for an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites
This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Urban Eden UK. We are not responsible for the content, accuracy, or opinions expressed on such websites, and such sites are not reviewed, monitored, or verified for accuracy or completeness by us. Please remember that when you use a link to transfer Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to the rules and policies of that site. These third parties may use their cookies or other methods to collect information about you.

Advertising
This website may contain third-party ads and links to third-party sites. Urban Eden UK makes no representations as to the accuracy or adequacy of any of the information contained in such ads or sites and does not accept any responsibility or liability regarding the conduct or content of such ads and sites and offers made by third parties.

Advertising allows Urban Eden UK and many of the websites and services you use to be free. We work hard to make sure that ads are safe, minimally intrusive, and as relevant as possible.

Third-party ads and links to other sites where goods or services are advertised do not constitute endorsements or recommendations by Urban Eden UK of third-party sites, goods or services. Urban Eden UK assumes no responsibility for the content of any of the ads, the promises made, or the quality/reliability of the products or services offered in any of the ads.

Cookies for advertising
These cookies collect information over time about your online activity on the website and other online services in order to make online ads more relevant and effective to you. This is called interest-based advertising. They also perform functions such as preventing the same ad from continually reappearing and ensuring that ads are displayed correctly to advertisers. Without cookies, it is very difficult for an advertiser to reach their audience or to know how many ads have been shown and how many clicks they have received.

Cookies
Urban Eden UK uses "Cookies" to identify which areas of our website you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to improve the performance and functionality of our website, but they are not essential to their use. However, without these cookies, some features like videos may become unavailable or you will have to enter your login credentials each time you visit the website, as we will not be able to remember that you have already logged in previously. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access the features of our website properly or at all. We never place personally identifiable information in cookies.

Blocking and disabling cookies and similar
technologies Wherever you are located, you can also set your browser to block cookies and similar technologies, but doing so may block our essential cookies and prevent our website from working properly, and you will not be able to make full use of all of the website's features and services. You should also be aware that you may also lose certain saved information (e.g., saved login credentials, site preferences) if you block cookies in your browser. Different browsers offer different controls available to you. Disabling a cookie or a category of cookies does not delete the cookie from your browser unless it is done manually through your browser function.

Children's Privacy
We collect information from children under the age of 13 simply to improve our services. If you are under the age of 13, you may use our website only with the involvement of a parent or guardian.

Changes to our Privacy
Policy We may change our Service and policies, and we may need to modify this Privacy Policy so that it properly reflects our Service and policies. Unless otherwise required by law, we will notify you (e.g., through our Service) before we make changes to this Privacy Policy and allow you to review them before they become effective. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not wish to accept this Privacy Policy or any updated Privacy Policy, you may delete your account.

Third-Party
Services We may display, include, or otherwise make available third-party content (including data, information, applications, and other product services) or provide links to third-party websites or services ("Third-Party Services").

You acknowledge and agree that Urban Eden UK is not responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect. Urban Eden UK does not and will not have any liability to you or any other person or entity for any Third-Party Services. Third-Party Services and links to them are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties' terms.

CONTACT:

Address: Paxtonstraat 3 N, Zwolle, Overijssel, 8013 RP, The Netherlands

✉️ - info@urbanedenuk.com
📱 - +31657024825
📋 - Contact

We will try to reply your email within 24 hours.

Opening hours: Monday - Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 16:00